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FAQ

  • How can I cancel my booking?
    Go on line under book my adventure, find your reservation using your reservation number and name, cancel booking. Attention: There is a non-refundable 10% deposit made at booking and will not be returned. Please see other cancellation fees under the cancellation tab.
  • How can I change my booking?
    Please call Valerie at (732)927-0610 or email VillaTreAngeli@gmail.com
  • Can I make changes free of charge?
    Most changes can be done free of charge, up until 2 months before your travel date. Then some charges may be incurred depending on reservations and ticketing that may have been purchased already. To make these changes please contact us via email at VillaTreAngeli@gmail.com. We will be happy to assist you.
  • Are there any fees for customized itinerary changes?
    The only time we charge fees for changes is if it costs us to cancel or rearrange dates or activities. Only in this case would we pass that fee along to our guests.
  • What is the cancellation policy for my reservation?
    When you cancel your apartment or vacation rental booking, you may be eligible to receive a refund of the amount you paid, depending on the terms and conditions of your booking. If you cancel between 60 days and 45 days prior to the commencement of your tour, you are entitled to a refund of 50%, less the non-refundable 10% deposit. If you cancel less than 45 days prior to the commencement of your tour, there is no refund available.
  • How can I extend my stay?
    In order to possible extend your stay, please get in touch with us directly at VillaTreAngeli@gmail.com or call us at 732.927.0610 (Italy +(39) 329-722-0190), and we will make arrangements to extend your stay, if possible.
  • How do I know if my booking has been cancelled?
    You will always receive an email confirming or cancelling your trip. If for some reason this does not occur, feel free to reach out to us at VillaTreAngeli@gmail.com
  • What can I do if I mistakenly cancel the email confirmation or if I forget my booking code?
    We have everything on file and can easily access them for you without your code or confirmation email. All you have to do is supply us with your name and dates of travel.
  • How do I use the unlimited, free WIFI at the Villa?
    Wi-Fi is available for free and you will have access by requesting the log in info upon check in. Our Villa is in the mountains and occasionally this service can be spotty as in most areas of Italy.
  • What time can I have my breakfast?
    Our buffet breakfast is arranged daily according to your departure times. You will be advised everyday for the following morning.
  • I haven't booked my breakfast. Can I still get it on the day I arrive?
    Breakfast is always included in our tour prices. If you decide not to partake in this morning meal, please just let us know so we do not prepare everything and wait for your arrival.
  • By what time should I arrive at the Milan airport?
    We request a morning arrival (no later than 10:30) to the Milan Malpensa airport. In doing so, we are able to get you back to the villa with time to relax and have a chance to explore our village.
  • By what time should I depart?
    If you have an early morning flight, departure from the villa is normally around 4:30 am. We highly recommend spending an extra night in Italy where we bring you to our friends B & B that is near the airport. It costs $80 a person and includes breakfast and drop off at Malpensa which is only 10 minutes from their accommodations.
  • Do the children stay free of charge at the Villa?
    Children 2 or younger stay free at Villa Tre Angeli. Those under 10 stay for half off.
  • I have lost my booking number: how can I consult, change or cancel my booking?
    You can find your booking number in the confirmation e-mail sent to your e-mail inbox, You will receive a confirmation email, within 24 hours of your booking, to the e-mail address provided. If for some reason, you can no longer find that confirmation email, please contact us via email at VillaTreAngeli@gmail.com. Supply us with your name and dates of travel. We will be able to resend your info.
  • Up to what time can I book online?
    We book the majority of our tours very early in the year. Availability can be scarse the closer you are to your booking date. One week prior is mandatory, but if you have a specific time you hope to vacation, we recommend 6-12 months prior.
  • Do you allow smoking in the rooms?
    No. Rooms and floors are non-smoking, non-vaping and non-e cigs, too. That way, we keep the air fresh for everyone. We do offer outdoor areas to enjoy a smoke.
  • Is it safe to use my credit card?
    Yes. Transaction safety and security is an issue of major importance for our company. To ensure the security of your transactions, we use a secure server (SSL 128 bit), which encrypts the credit card number and encodes it to a non-usable form.
  • Can I book a room in somebody else's name?
    Yes. When booking you’ll find an area in which to submit the guest’s personal information and another relative to the person who will be paying.
  • I will not be going anymore. Can my friend use the booking?
    We are happy to accommodate a guest name change. Should you need to change the name of the reservation, you must contact us as soon as possible. If you do not contact us to change the guest name, the property reserves the right to refuse check-in.
  • What is the payment policy for reservations?
    We require a non-refundable 10% deposit to hold your dates and the balance must be paid in full 60 days before your arrival date. If you book an adventure 59 days or less before your start date, the entire amount is due upon booking.
  • What are the reservations and payment policies?
    A non-refundable deposit of 10% of the total tour cost is required to hold your reservation and the reservation dates. The balance is due 60 days before the commencement of the tour. For reservations made within 60 days of departure, payment must be made in full at time of booking.
  • Why are credit card details required?
    Valid credit card details are required to guarantee the booking.
  • I am not a credit card holder. Can I make a booking online, anyway?
    You are not able to book on line without a credit card. Valid credit card details are required in order to make any booking via internet if you do not have a credit card, you can mail a check for the amount of the deposit to: Villa Tre Angeli 2060 New a Bedford Rd Spring Lake NJ 07762
  • Is there a possibility to get an invoice?
    Yes. If you want to get an invoice please tick Additional information and write all the details of your company. We will send you an invoice immediately after your trip.
  • How will I receive an invoice?
    We will send you an invoice to the person or company who made the reservation either by email or by postal service.
  • Can I pay in cash?
    In order to hold your dates we require a deposit made via credit card or check. If you would like to pay using cash, you can do so by visiting our office in New Jersey. Please reach out to us via phone or email beforehand so we can make accommodations.
  • What is the refund policy?
    When you cancel your apartment or vacation rental booking, you may be eligible to receive a refund of the amount you paid, depending on the terms and conditions of your booking. If you cancel between 60 days and 45 days prior to the commencement of your tour, you are entitled to a refund of 50%, less the non-refundable 10% deposit. If you cancel less than 45 days prior to the commencement of your tour, there is no refund available.
  • What about unused tour elements?
    No refund will be given for any unused tour features, due to customer’s choice, operational reasons, bad weather or any other reason. Still need help? Please visit “contact us” page.
  • Can I add an extra bed or baby cot in my room?
    Yes. Please contact us, so we can help you make changes of your reservation. Fees may apply for older children.
  • Can I make a payment by using another person's credit card?
    Yes. You can pay with a different credit card. The payer does not have to be the person who is using an accommodation facility.
  • What time is check in and check out?
    Check in is from 3 PM, check out is at 12 PM. However, our tour guests are able to check in earlier. Our other guests can request a later checkout which we are happy to allow, unless there is another reservation for that room.
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